Our flight out of Japan was arranged through an established travel agency, "H", but booking one-way tickets were harder than expected. First, none of Japanese airlines allowed one-way tickets nor to purchase round-trip and waste return tix without penalty. There was one American airline, "D" that provided one-way tix and another, "A" who would let us waste the return ticket. Our agent at H had done a great deal of research to find the most inexpensive ticket, and we ended up selecting the airline A due to its cost, not realizing this was a mistake.
In the morning of the departure, I checked the flight status at home which is something I never do, only to find the status of our flight listed as Cancelled. Not knowing what that meant, I had called the A customer service, but the person answered, "what would you like to do instead?" without giving me options, nor an apology, nor explanation of cancellation. Frustrating. It is frustrating to get such unprofessional response from the second largest airline in the world with over 4,000 flights daily. The option within the same day was a Chicago connecting, so we decided on taking the morning flight on the next day which was a code-share flight with the Japanese airline, "J". We made no further big deal about it, but they made us feel like it was our fault the flight was canceled.
In the morning of the departure, I checked the flight status at home which is something I never do, only to find the status of our flight listed as Cancelled. Not knowing what that meant, I had called the A customer service, but the person answered, "what would you like to do instead?" without giving me options, nor an apology, nor explanation of cancellation. Frustrating. It is frustrating to get such unprofessional response from the second largest airline in the world with over 4,000 flights daily. The option within the same day was a Chicago connecting, so we decided on taking the morning flight on the next day which was a code-share flight with the Japanese airline, "J". We made no further big deal about it, but they made us feel like it was our fault the flight was canceled.
Since we had so many luggage, over-sized, over-weight, and outnumbered, we decided to arrive the airport early for the morning flight. We left before 7:00 with 2 backpacks, 3 suitcases, 1 duffel bag, and 3 hand-carry bags. Total weight was over 120kg (250lbs), and so we were ready to pay a large amount of charges, but J had a team of people working for us to make the charge as minimal as possible, and we ended up paying close to nothing. As we went to concourse and grabbed our breakfast hot dog, neatly wrapped in a paper, I thought to myself that these are the quality of service we are going to miss about Japan.
2 and a half more hours, and we are off.
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